Terms and Conditions

Effective Date: 10-01-2025

Welcome to Phitku (referred to as "we," "our," or "us"). By accessing or using our website Phitku purchasing our products, or engaging with our content, you agree to comply with and be bound by these Terms and Conditions ("Terms"). Please read them carefully. If you do not agree with these Terms, please do not use our website.

1. Introduction and Agreement

By using this website, you confirm that you are at least 18 years old or have the consent of a legal guardian. These Terms govern your use of our website and the purchase of products. By accessing the website, creating an account, or making a purchase, you accept and agree to these Terms.

2. Eligibility and User Responsibility

  • Age Requirement: You must be at least 18 years old to purchase our products. If you are under 18, please seek parental consent or use the website under the supervision of a guardian.
  • Accuracy of Information: When making a purchase or creating an account, you agree to provide accurate, current, and complete information. You are responsible for keeping your account details up-to-date.

3. Product Information and Availability

  • Product Descriptions: We strive to ensure the accuracy of product descriptions, images, and details. However, we do not guarantee that all information is error-free. Prices and availability are subject to change without notice.
  • Clean Ingredients: Our products are made with conscious, clean ingredients, prioritizing your skin's health while being gentle on the environment.

4. Ordering and Payment

  • Order Process: You must follow the ordering process on our website to purchase products. Once you complete an order, we will send a confirmation email. Orders are only considered final once payment has been processed.
  • Payment Methods: We accept payments via the methods provided on the website, including credit cards, debit cards, and other approved payment processors.

5. Shipping and Delivery

  • Shipping Charges: Shipping costs will be calculated at checkout based on your location.
  • Delivery Times: We aim to process and ship orders promptly. Delivery times may vary depending on location. Delays due to third-party carriers are beyond our control.
  • International Shipping: We offer international shipping but cannot guarantee delivery times due to potential customs delays.

6. Returns, Exchanges, and Refunds

  • Return Policy: We want you to be happy with your purchase. If for any reason you are not satisfied with our product, you may return it within 15 days of receiving it. The product must be unused, unopened, and in its original packaging.
  • Exchanges: Exchanges are accepted for defective or damaged products. Please contact us within 48 hours of receiving a damaged product for assistance.
  • Refund Process: Once a return is received and inspected, a refund will be processed to the original payment method. Refunds will be issued within 7-10 business days after the return is processed.

7. Usage of Products

  • Proper Use: Our products are designed for personal use only. Follow the provided instructions carefully for safe and effective use.
  • Allergy Warning: Please perform a patch test before use. If irritation occurs, discontinue use immediately and consult a healthcare professional. If you have sensitive skin or allergies, check the ingredients list before use.

8. Intellectual Property Rights

  • Content Ownership: All content on the website, including images, text, logos, and trademarks, is owned by Phitku and is protected by intellectual property laws.
  • Restrictions on Use: You may not copy, modify, or distribute any content from the website without our explicit written permission.

9. Privacy Policy

  • Data Collection: Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the terms outlined in the Privacy Policy.
  • Third-Party Sites: Our website may contain links to third-party sites, which are not governed by these Terms. We are not responsible for the privacy practices or content of those sites.

10. Limitation of Liability

  • Product Use: Phitku is not responsible for any direct, indirect, incidental, or consequential damages arising from improper use of our products.
  • Third-Party Services: We are not responsible for any issues arising from third-party services such as payment processors or delivery carriers.

11. Modification of Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the updated Terms will become effective immediately upon posting. It is your responsibility to review these Terms periodically.

12. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts located in Howrah, India.

13. Health & Safety Disclaimer

Our products are not intended to diagnose, treat, or cure any medical conditions. We recommend consulting a dermatologist or healthcare provider if you have any concerns about using skincare products, especially if you have a pre-existing skin condition or sensitivity.

14. Contact Us

For any questions or concerns regarding our Terms, please contact us at:
Email:  care@phitku.com
Phone:   +91 6209020202
Address: 19 Panchanantala Road, Bally, Howrah, Flat 4D,711201, West Bengal.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing  Phitku.