Return & Exchange

Phitku is uniquely designed and made with 100% natural ingredients to care for your underarms by preventing odor-causing bacteria while helping to brighten darkened underarms. It provides a fresh, clean feel that lasts all day. Be fresh. Stay fresh.

Below are the policies we adhere to for any product-related concerns, both before and after purchase.

At Phitku, your safety and hygiene are as important to us as natural effectiveness. Since our products are personal-care essentials made with 100% natural alum and designed for direct skin application, we do not accept returns once the product has been delivered. Opened or used items cannot be reused or resold, and this policy helps us maintain the highest standards of purity, hygiene, and customer safety. We truly appreciate your understanding as we work to deliver a clean, trustworthy, and premium experience for every Phitku customer.
Note : Monetary refunds are applicable only for eligible order cancellations, subject to the applicable cancellation time frame and deductions as outlined below.

Received a wrong or incomplete order?

Products once sold are not liable for returns. Exchanges can be considered only in circumstances when goods received are in an unusable condition due to damage during transit, or wrong product sent, or lost in transit. The request for such should be raised within 24-48 hours of receipt of the product by the customer. Also, the decolouration of product while using is normal as it is a natural crystal and causes no impact in the efficacy / effectiveness of the product. Hence, exchange request for decolouration will not be considered. All our packing in our warehouse is done under strict supervision ( camera ). In case of any issues, we will check and if we find that we have sufficient evidence to prove that we have sent all the relevant products, we will not be liable for any loss of the products. Any damage to the shipment should be brought to our notice at the earliest with video evidence as stated above for us to take it up with the courier company. If you receive a package that appears unusually light or without weight, please record a clear unboxing video from the moment of opening to help us verify the issue and provide appropriate support.
Note : Requests without unboxing videos or made after 24-48 hours won’t be eligible for replacements.

Do you have any other concerns post-usage?

Phitku is a natural, crystal-based product and is therefore delicate in nature, requiring proper care to maintain its durability and reliability. Any damage caused due to misuse/misshandle is not covered under our Exchange or Return Policy. 

Exchanges will not be accepted for allergic reactions, personal preferences, fragrance, or color variations. All post-usage concerns are carefully reviewed and assessed by our experts to ensure fair and informed resolution.
Note : If any of the above-mentioned scenarios occur, our experts will review the matter and provide a resolution in accordance with the specific case. Any post-usage concerns will be considered only within 2 weeks from the date the order is received.

Any allergic or adverse reaction?

While Phitku prioritizes safety and uses pure, natural ingredients, we recommend performing a patch test prior to full application, especially for sensitive skin or allergy concerns. In the rare event of redness or irritation, please discontinue use immediately and seek advice from a qualified healthcare professional. Adhering to the recommended usage instructions will help minimize any potential risks.

Note : We do not provide dermatological treatments, nor do we offer monetary compensation.

Cancellation policy

Orders can be cancelled within 2 hours of placement for a full refund(prepaid).

For prepaid orders, a flat ₹100 deduction will apply if the cancellation request is made after 2 hours of order placement as each order involves shipping, handling, and processing costs—including human and technological support—these charges are incurred and therefore applicable as per the cancellation policy.
Once an order has been shipped, it cannot be cancelled. If delivery is refused by the customer and the order is returned to us (RTO), the refund will be processed after the product is received back at our facility. Applicable charges will be deducted, and the remaining amount will be refunded to the original source within 5–7 working
days.
In cases of frequent COD order cancellations, refunds will be reviewed by our team. Phitku reserves the right to issue the refund in the form of an online brand voucher, at its discretion.

Delivery is taking slightly longer than expected?

Orders are typically shipped within 48 hours from our end. Once dispatched, delivery by our courier partners usually takes 3–10 days, depending on your location and accessibility. Delivery timelines may vary due to unforeseen circumstances, including natural calamities or logistical constraints.
As a trusted brand, we ensure a smooth end-to-end delivery experience for our customers. If your order is delayed beyond the timelines mentioned above, please contact our customer support team. We will review the matter and expedite the delivery if it is delayed due to any operational or technical reasons.

Note : No refunds are applicable in cases of delivery delays. However, in the event of an exceptional delay exceeding a reasonable time period, Phitku may issue a brand voucher at its discretion as a resolution measure.

Phitku will be regularly sending Email/ WhatsApp/SMS updates regarding the orders
received/shipped/shipping updates etc. So, we request our customers to keep the filters of your Email/WhatsApp/Phone settings appropriately so that you receive such Emails/WhatsApp/Messages from us. Phitku will not be responsible for such mails or messages not received in case of wrong set up of settings at the customers’ end.
Phitku will be revising the product packaging/ containers etc from time to time to keep pace with the changing times. While we will definitely keep updating the same on a regular basis, sometimes there could be a lag because of which you can get an updated/ higher version product even before it is updated on the site.
All product or order related queries are to be raised only with our official customer support email: care@phitku.com. Instagram, Facebook, LinkedIn and other social media platforms are only a marketing medium and handled by a different team. While we try and address this to the extent possible in those social medias, referred above, customers are advised to raise the issues only with care@phitku.com.We prefer to avoid discussing specific issues on social media platforms as every query requires time to check and resolve.
All queries are generally replied within 2 to 3 business days and if there is a delay, the customers will be informed, especially when external dependencies like checking with Payment Gateway / Courier partner / or any other agencies is to be done. These queries/exchange/return days are subjected to differ if there is a weekend, Festivals, Courier Company Strikes, National holidays etc.