Return and Exchange Policy
We aim to ensure you’re completely satisfied with your purchase. If for any reason you need to return or exchange your 100% alum roll-on, please review our policy below:
Eligibility for Returns and Exchanges
-
Timeframe: Returns or exchanges must be initiated within 15 days of receiving the product.
-
Condition:
* The product must be unused and in its original packaging.
* Any signs of usage, damage, or tampering may result in rejection of the return or exchange request. -
Proof of Purchase: A valid receipt or order confirmation is required to process any return or exchange.
Non-Returnable Items
- Products that are used, opened, or damaged by the customer.
- Items purchased during special promotions, sales, or clearance.
Exchange Policy
- Exchanges are allowed for defective or damaged products received.
- Please notify us within 48 hours of delivery with images of the damaged item for verification.
Return Process
-
Request: Email or contact our customer service team at care@phitku.com with your order details.
-
Approval: Upon approval, you will receive return instructions, including the return address.
- Shipping: Customers are responsible for the return shipping cost unless the item was defective or incorrectly sent.
Refund Policy
- Once the returned product is received and inspected, a refund will be processed within 7–10 business days.
- Refunds will be issued to the original payment method or as store credit.
Contact Us
If you have any questions about your return or exchange, feel free to reach out to our support team at care@phitku.com or call us at 9831045697.
Your satisfaction is our priority, and we’ll do our best to resolve your concerns quickly and effectively!